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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Denise Rokitka, MD, MPH is a pediatric oncologist in the Roswell Park/Oishei Children’s Cancer and Blood Disorders program. Dr Rokitka’s specialized area of care is in the Long term complications of childhood cancer, promoting ongoing health and wellness for pediatric cancer survivors. Over the past 15 years, in addition to treating patients in the Pediatric Survivorship clinic, she has acted as the Clinical Director of the Young Adult and Oncofertility program at Roswell Park Comprehensive Cancer Center.

Dr. Rokitka serves on the board as a medical advisor.  A Buffalo native, Dr. Rokitka lives with her husband and three boys in the Southtowns.  The family enjoys traveling and fishing in exotic locations.   

Ned Librock is the President and Founder of Catching Dreams Charters, Inc. 

Ned is a United States Coast Guard licensed charter boat Captain and a licensed New York State fishing guide. He is a retired Western New York business executive with careers as President of Dynabrade, Inc. in Clarence, New York, the leading manufacturer of abrasive power tools, and Vice President of Sales and Marketing for Columbus McKinnon, a publicly traded global manufacturer of lifting equipment headquartered in Amherst, New York.

Ned received his bachelor’s degree from Buffalo State and his master’s degree from University at Buffalo. He is a trained Cultural Anthropologist with a specialty in economic anthropology.

Ned currently serves on two boards within the Industrial community and has extensive experience serving on not-for-profit boards with various community and industry associations.

Ned lives in Pendleton, New York and is married to Sharon and has two children and five grandkids.